![]() ![]() Sorry but it’s just a guess at the moment. May I ask how were you able to determine it was the PID=0011 driver for the chip and not one of the others? I poured through what I could find on the DV7 and could not find the ID of the chip? Or do you figure–as I do–that all Synaptics driver packs will contain the correct driver and the installation app to detect the correct chip and install the correct driver from the pack? I have no idea how to choose between these. At least I hope that’s a plus!įinally, the Synaptics drivers come in flavors for SMBus and I2C hardware. On the plus side the Synaptics driver has a much higher version number than the current driver we have, version 19.0.19.1 versus 2.0.1.2. ![]() In fact they brand themselves as a biometrics company so for all I know they make iris readers and more). Also, and this is a bit concerning, the Synaptics driver doesn’t specifically mention fingerprint readers (Synaptics makes touchpad hardware too. That’s great but… Synaptics recommends running the HP OEM driver due to possible enhancement/modification by the OEM. I hunted down a generic but modern Synaptics driver, which they offer in 64-bit, Windows 10 rated and everything. It too still refuses to offer a fingerprint option. I also went back and checked the Windows Hello setup screen. Although fingerprint readers are mentioned on the first screen, on the second we only got options to use a PIN or standard Windows account password. After a reboot and manually starting SimplePass, we hit another problem. Then I installed SimplePass which is the HP fingerprint reader application, also without incident. NET v3.5, which allowed the platform module to install (hey, that’s progress!). Got a chance to work on the laptop this weekend. So why isn’t Windows Hello giving me a fingerprint reader option?įor the record it’s an HP Pavilion dv7 model 4260-ca (entertainment). ![]() I’d prefer a Windows Hello solution because that gets me support. As in, fully supported by the operating system. And Windows Hello isn’t giving me the options I know it ought to.įingerprint readers are supposed to be first-class authentication options now. I know their platform component install logic is broken but I can’t get that fixed. Nope, that didn’t change the error message at all. NET v4.6 components though, so I tried adding all those and re-running the platform install. The platform component install failed with a “you cannot install this with. It’s all Windows 7 era stuff you understand. There’s a driver, a platform component (they might have called it foundation), and the fingerprint application. It turns out that you need to install 3 pieces of HP software to support the fingerprint reader. I went to the HP web site and got all the software for this system. “Not supported” does not mean “our systems no longer work”. ![]() I’m not done at this point you understand. And yes, the relevant Biometric option in the system settings is present, it shows the reader hardware and driver, everything is A-OK. I’ve even seen screen shots of what this fingerprint reader option is supposed to look like, exactly where it is, everything. The Windows Hello screen that is supposed to support fingerprint readers, lacks the fingerprint reader option on this system. It covers fingerprint readers too! So we are covered, right? It turns out that Windows Hello isn’t limited to facial recognition, which has gotten most of the press. In fact we prepared rather carefully.Īs part of that I researched Windows Hello. It turns out that HP only supports laptops 2 years old or less so I prepared our upgrade with the idea we won’t get support. That worked reasonably well but the fingerprint reader is missing in action. A couple of months ago I volunteered to upgrade it to Windows 10. The thing is that it has a fingerprint reader that worked fine under Windows 7. It’s a very nice laptop that’s about 4 years old. Not really mine, it belongs to a family member. ![]()
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